Privacy Policy

This Privacy Policy explains how Casino Bello may collect, use, store and share personal information when you visit the website, create an account, use the services or contact support. It also explains the privacy choices and data rights available to players in Australia.

Casino Bello operates under licence no. OGL/2023/176/0095 issued by the Government of Curacao and secures all transactions with 256-bit SSL encryption provided by Google Trust Services.

About this Privacy Policy

Casino Bello respects the privacy of its players and aims to handle personal information in a clear, fair and secure way. This policy applies to information collected through the Casino Bello website, account services, customer support channels and related online features. It should be read together with any other privacy notices displayed when you register, make a payment, use a particular feature or provide information for a specific purpose.

Personal information is information that identifies you, or information that can reasonably be connected with you. The information collected will depend on how you use the website and which services you access. You may be able to browse some parts of the website without providing personal information, but creating an account and using certain services requires information to be supplied and checked.

Information Casino Bello may handle

Account details, such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings.
Identity and verification documents, including information needed to confirm your identity, age, account details or the person using an account.
Payment and transaction records, including deposits, withdrawals, payment method information, account activity, transaction history and related financial records.
Device and technical data, such as your IP address, browser type, operating system, device identifiers, approximate location, connection details and website activity.
Cookie and similar technology data, including information about visits, pages viewed, session activity, preferences and interactions with website features.
Communications and support records, including messages, requests, feedback, complaints and information used to resolve account or service issues.

You should provide information that is accurate, current and complete when requested. Keeping your account information up to date can help avoid delays with verification, payments, account support or other services. If you provide information about another person, you should have permission to provide it and should make sure that person understands how it may be used.

How information is collected and used

Information may be collected directly from you when you register, update your account, complete verification, make a transaction, contact support, enter information into a form or choose your communication preferences. Some information is collected automatically when you use the website, including device, technical and cookie data. Information may also be received from payment providers, identity verification services, fraud prevention services or other service providers where this is needed to operate and protect the services.

Reasons for handling personal information

To create, maintain and administer your account and provide the services you request.
To confirm your identity, check account information and complete verification procedures.
To process deposits, withdrawals and other transactions, and to maintain accurate payment and account records.
To detect, prevent and investigate fraud, unauthorised activity, security incidents, money laundering risks and other misuse of the website.
To communicate with you about your account, transactions, security, service updates, support requests and changes that affect the services.
To understand how players use the website, improve performance, test features, maintain security and provide a reliable user experience.
To meet legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the services.
To send marketing communications where permitted and where you have provided consent or another appropriate basis applies.
To protect the rights, safety, property and security of players, Casino Bello, service providers and other people.

Some information is required to open and manage an account, complete verification, process payments, protect the website or meet legal obligations. If you do not provide information that is necessary for these purposes, an account may not be opened, a transaction may not be completed or a requested service may not be available.

Marketing choices are separate from information required to operate an account. You can withdraw consent to marketing communications at any time. Withdrawing marketing consent does not normally affect essential messages about your account, security, transactions, verification or important service changes.

Sharing information with service providers

Personal information may be shared with trusted providers that help operate, maintain and protect the website. These providers may support payment processing, identity and age checks, fraud prevention, technology hosting, customer support, communications, analytics, security and administrative functions. Providers should only handle information for suitable business purposes and are expected to apply appropriate safeguards.

Information may also be disclosed where necessary to investigate suspected misuse, protect players or the website, respond to a valid legal request, resolve a dispute or meet an applicable obligation. Casino Bello aims not to use personal information for unrelated purposes without an appropriate basis or notice. Some service providers may handle information in another country as part of delivering the services.

Cookies, security, storage and retention

Cookies and similar technologies

Casino Bello may use cookies and similar technologies to keep sessions working, remember preferences, support account security, understand website activity and improve performance. Cookies may also help provide functionality, measure the use of website features and support communications or analytics services.

You can manage, accept, block or remove cookies through your browser settings. The available controls depend on the browser and device you use. If you disable or remove certain cookies, parts of the website may not work as intended, some account features may be unavailable or selected preferences may not be retained.

Protecting personal information

Reasonable technical, administrative and organisational measures are used to help protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security procedures, secure transmission methods, monitoring and processes for staff and service providers who handle information.

No online service can guarantee that information will always be completely secure. You should use a strong and unique password, keep login details confidential, avoid sharing access to your account and sign out from devices that other people can use. If you believe that your account or personal information has been accessed without permission, contact support as soon as possible.

Storage and retention

Personal information is stored for as long as it is reasonably needed for the purposes described in this policy. The length of storage may depend on the type of information, why it was collected, the ongoing relationship with you, security and dispute needs, and applicable legal or business requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law, even after an account has been closed. Other records may need to be retained to establish, exercise or defend rights, investigate activity or maintain appropriate business records.

When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements. Information that has been anonymised so that it can no longer reasonably identify a person may continue to be used for suitable business, security or analytical purposes.

Your privacy choices and data rights

Depending on the circumstances and any applicable requirements, you may have rights to ask what personal information is held about you, obtain access to that information, request correction of information that is inaccurate or incomplete, ask for deletion of information that no longer needs to be held, and withdraw consent to marketing communications. You may also ask questions about how your information is collected, used, stored or shared.

How to exercise your rights

For privacy questions or data requests, contact support@bellocasino.best. Please explain what you are requesting and include enough information for the request to be understood. To protect accounts and personal information, Casino Bello may need to verify your identity before providing information, changing important details or completing a deletion request.

For access, ask for a copy or summary of the personal information held about you, including relevant account, verification, payment or support records where available.
For correction, identify the information that is inaccurate, out of date or incomplete and provide the updated details.
For deletion, explain which personal information you want removed. Deletion may be limited where records must be retained for legal, security, transaction, dispute or account administration purposes.
To withdraw consent to marketing, contact support@bellocasino.best or use an unsubscribe option included in a marketing message. Essential account, security and transaction communications may continue.
For cookie choices, change the relevant controls in your browser settings. This may affect website functionality and the way preferences are remembered.

Requests will be considered fairly and handled within a reasonable time, subject to identity checks, technical limits, the rights of other people and information that must be retained. Casino Bello may ask for clarification if a request is unclear. If a request cannot be completed in full, the reason may be explained where appropriate.

You can contact support@bellocasino.best if you believe your personal information is inaccurate, has been used incorrectly or has not been handled in accordance with this policy. You should avoid sending unnecessary sensitive information in your initial message. Information supplied for a privacy request may be used to identify you, assess the request, communicate with you and maintain a record of how the request was handled.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will be published on this page. You should review the policy periodically, particularly before providing new information or using a changed feature. Where a change is important, additional notice may be provided through the website, your account or another suitable communication channel.